Meryl Lowell sent a message to Gary C. Kelly Chairman, President, and CEO, Southwest Airlines Co. - email address that said:
Dear Mr. Kelly,
I am a huge fan of Southwest Airlines and try to fly your airline as much as possible in the US. I appreciate your corporate culture, your policy allowing passengers to fly with up to two free bags, and your flying with a pet policy.
I am passionate about the environment and I appreciate also the efforts that Southwest Airlines makes to recycle the cups and newspapers on each flight.
I would like to request that your airline strongly consider using green paper products which are sustainable produced from plant materials and are biodegradable and even compostable. I realize you are from Texas where petroleum is important. However, if you made the change and made people aware of it, I think it would bring more good press.
Finally, I love my Southwest credit card (too much!). However, I am currently looking at breaking up with my big bank and switching credit cards to companies that do not finance projects such as the pipeline. Would Southwest consider offering a card to those of us who care about environmental issues by partnering with a green bank that invests in domestic low-carbon, climate resiliant infrastructure, rather than typical fossil fuel projects.
I thank you for your consideration.
(loyal Southwest passenger)