Luis A. Trillo sent a message to Richard P. McKenney – President and Chief Executive Officer of Unum Group – Email Address that said:
Hello Mr. McKenney I hope you are doing well. I am just having so much trouble trying to get my leave approved. My son was diagnosed with appendix issues so we were transferred from the hospital in Clovis New Mexico Monday night to Covenant Children\'s hospital in Lubbock Texas. I have already talked to the lead specialist supervisor his name is Dale and they keep asking for certification which was already provided and the Doctor\'s nurse has personally called Unum like 3 times to explain. This has been going on since around the 9th of October. I had to cancelled my son\'s appointment from today at 10 am because I am afraid I will not get approved(I don\'t see any reason why not) and I am out of vacation here at work and about to loose my job over this intermitten leave claim. Can you please touch your heart and understand my situation I am pretty sure you have kids and you want to be there and take care of them as needed. So Please can you take a look at this case? claim number 13966505. I appreciate your help. Thank you Sir.