allison christine conboy sent a message to Jeffrey A. Smisek CEO, United Airlines, Inc. - email address that said:
I have a critical issue that I have spent at least 5 hours explaining to customer service and being transferred and having rude represeNTATIVES UNABLE TO ASSIST ME. I am attempting to do good for a special cause - MS and looking for a small consideration- I also have health issues.
Please show the consideration of having a management person with some authority contact me.ASAP. I have been a long time and loyal UA customer.