David Wood sent a message to William H. Rogers, Jr. CEO, SunTrust Banks, Inc. - email address that said:
I have been trying to get 2015 bank statements for an IRS audit for a month now. I was assured by my branch manager that this would be taken care of. Tomorrow morning is the meeting with the IRS and no statements. Bank manager cannot be reached and no one seems to know or care anything about me or my problem. Been a customer of sun bank for over 35 years and I hope maybe you could take me serious and provide some help.