Richard sent a message to Roger S. Penske Chairman of the Board and CEO of Penske Corporation Email Address that said:
Merry Christmas to you and your family.
I am a professional truck driver that has been utilizing your lease and rental equipment off and on since 1986.
I commend you and your associates for doing their best to fill the needs of the professional driver.
Recently ,however I had the occasion to purchase a used vehicle from the Penske Mercedes Benz dealer in Cleveland, Ohio. It was a 2005 GMC Envoy XL, 136000 miles. The service engine light was on at the time of purchase, I now know I should have avoided the auto all together, but it was what I wanted and the dealer said they would fix the service engine problem. My experience with Penske equipment gave me the confidence that the "fix" would be done right and in a timely manner. After several calls and back and forth , I still don't have the vehicle. The engine has a bad head, and in all honesty, the "fix" is as much or more than it's worth. I spent $ 6,000 out the door , and the fix is in the $ 4000 neighborhood.
I asked if they could just take the car back and give me my money back, but they seem to think that putting a new motor in the car is a better choice.
I haven't heard from them in over two weeks, although they said they would call and give me updates on the decision to fix it or not. I have been handcuffed by this for over a month now, and would like my money back. I know it's not a lot of money to those who can afford it, but I can't.
I am sorry to bother you with this, but I can't seem to talk to anyone else about it. At least no-one at the dealership seems be interested in addressing this problem.
Thank you for your time,