Jay sent a message to Marco Zappacosta- co-founder and the Chief Executive Officer of Thumbtack- email address that said:
Re: Some issues with a manager "Ben" and the advice this individual gave me.
In short I have had two encounters with "Ben", who dose not seem to get how my business is run and seems to feel that his advised of "do not bid" is the way for me to do business.
I am sure you are busy as I so please either have someone of authority over this manager contact me or feel free to contact me directly.
I love your site and I would hate to dissolve the relationship.