Chad Heinlein sent a message to Thomas M. Rutledge - Chief Executive Officer and President of Charter Communications, Inc. - Email Address that said:
Sir, Im writing this to tell you Ive been a customer for two years. NEVER missed a payment and never late paying my bill. My Mom and I are disabled and love our tv. Now they raised our rate by about $30.00 per month. This is hard for us. Can you help? We will have to disconnect our service because its too high now. Please help us, Chad Heinlein
