Tanya Mauldin sent a message to Edward Lampert – Chairman and CEO of Sears Holdings – Email Address that said:
This household has gone to Sears first for new appliances and repair of those appliances for 39 years. No longer will this be true. Called on 6/12 for repair of a dryer, first day available was 6/22. Received a call early on 6/22 that tech went home sick and appointment rescheduled to 6/29. It was understandable as people do get sick and call let me reschedule my day. On 6/29 no tech showed up nor did we receive a call. When called and spoke to supervisor Rea excuse was tech was overbooked and next appointment would be July 17th. Does this sound like Sears is interested in customer service? This household will work with another company to get dryer fixed and if necessary purchase a new one.