Anthony R. Pordon Executive Vice President Penske Corporation – Responds to Customer

Hi Richard,

Merry Christmas!  I am disappointed to learn about your experience with our dealership in Cleveland. Although I don't know all of the details, the experience you have had at our dealership is unacceptable.

Please let me engage some of the management team that oversees that store and we will work to get this resolved right away.

Best wishes for a great holiday season.

Anthony R. Pordon
Executive Vice President

Investor Relations and Corporate Development Penske Automotive Group

On Dec 25, 2015, at 10:37 AM, A Message for the CEO from EmailTheBoss.org wrote:

A visitor at EmailTheBoss.org has a message for Roger S. Penske – Chairman of the Board and CEO of Penske Corporation – Email Address

SUBID:11915

This submission will appear on our website within the next 5 days at this link: http://emailtheboss.org/consumer-submissions/11915

From: Richard Caughey

Message:

Mr. Penske,

Merry Christmas to you and your family.

I am a professional truck driver that has been utilizing your lease and rental equipment off and on since 1986.

I commend you and your associates for doing their best to fill the needs of the professional driver.

Recently ,however I had the occasion to purchase a used vehicle from the Penske Mercedes Benz dealer in Cleveland, Ohio. It was a 2005 GMC Envoy XL, 136000 miles. The service engine light was on at the time of purchase, I now know I should have avoided the auto all together, but it was what I wanted and the dealer said they would fix the service engine problem. My experience with Penske equipment gave me the confidence that the "fix" would be done right and in a timely manner. After several calls and back and forth , I still don\'t have the vehicle. The engine has a bad head, and in all honesty, the "fix" is as much or more than it\'s worth. I spent $ 6,000 out the door , and the fix is in the $ 4000 neighborhood.

I asked if they could just take the car back and give me my money back, but they seem to think that putting a new motor in the car is a better choice.

I haven\'t heard from them in over two weeks, although they said they would call and give me updates on the decision to fix it or not. I have been handcuffed by this for over a month now, and would like my money back. I know it\'s not a lot of money to those who can afford it, but I can\'t.

I am sorry to bother you with this, but I can\'t seem to talk to anyone else about it. At least no-one at the dealership seems be interested in addressing this problem.

Thank you for your time,
Richard Caughey

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