brenda kay shafer sent a message to Eric Schultz that said:
I am an insured, first through Harvard Pilgrim, now through Harvard Pilgrim Medicare Stride. When I turned 65 last summer, I gave Stride a bank account to automatically withdraw the monthly premium payment from. A few weeks later, my commercial banker required that I move all funds into his bank. I made a list of all auto-withdrawals being made from my old personal checking account and contacted all companies listed to notify of the change in account for withdrawals. Harvard Pilgrim Stride was on that list and I checked it off as done by phone. I do not recall being told at that time that I would have to complete a new form, nor was I sent one. I thought it was done. Then, 10/29/19 HP withdrew the monthly payment from the old account, causing it to be overdrawn (I left a few bucks in there so I could still access the bank statements electronically and incurring a $25 fee. I called in and was told a new withdrawal form was required, and that 1 would be faxed to me. It never arrived, and 11/29/19 HP again pulled the monthly payment from the old account, again causing it to incur another $25 bank fee. Again I called in and was told the form had been faxed to the wrong number. I made sure HP had the correct fax number, but the form never arrived. I called back in Dec and waited on the phone while the rep faxed the form, and while it arrived. I then completed the form and sent it in, but was told it will take 6-8 weeks to change the account the premium draws from. I requested that I be reimbursed $50 for the bank fees, which request was refused. I DEMAND THAT I BE GIVE A $50 CREDIT, OR THAT YOU SEND ME $50 CHECK, FOR THESE OVERDRAFT FEES. It was HP's incompetence that caused them, not mine. I am sending this in letter form to the CEO of HP, ME's Board of Insurance and the US Dept of HHS, with an attachment showing the bank overdrafts. The refusal of insurance companies to let loose of a penny - while raising my premium by 15.79% - is OUTRAGEOUS.