Augustus sent a message to Jane Fraser CEO, CitiMortgage email address that said:
Hello. I am very skeptical if this will work and be directed to the person that I intend to correspond. With that said, I have experienced some hurdles with the mortgage modification team. I would very much appreciate another contact point. I have reached out to a manager that only gave me a run around. I understand that an assistant will most likely read this and I can appreciate the time commitments that is expected of a high level executive. I just need someone who can help and not just delay the process further. When I have a confirmed contact, I will be more specific. Best whishes to you for a pleasant day.