marie c baron sent a message to James McCann that said:
Mr. Mccann,
I have been a longtime customer of 1 800 flowers and am usually pleased with the flower delivery and arrangements. On Sunday January 5th in the am I ordered a large sympathy standing spray to be delivered to the funeral home the next day. I was assured by the rep that it would arrive between 7am and 11am . It NEVER arrived for the wake.Customer service said it was delivered. Upon further investigation and conversation your rep said that they would use ANOTHER florest to send out another arrangement the next day but would not issue a total refund for their mistake. The flowers were needed on the 6th not the 7th. Everyone was at the viewing on the 6th! How would you feel if that happened to your loved one? It's inexcusable!( order # 200839314) Needless to say we won't be using your company our needs in the future. The proper customer service would have been to appologize for the mix up issue a full refund and send the arrangement with your sincere condolenses.
Sincerly,
Marie Baron
