Michael sent a message to Roland C. Smith Chairman and CEO, Office Depot, Inc. – email address that said:
Roland Smith,
Hello, my name is Michael, last week I was hired by Joanna Wally from your Cypress Creek/Andrews Ave. location and
was informed that my training would take place at your Boca location at Yamato/US1(. Today is my 2nd day in training, so today as
one of your Xerox specialist(Richard) was training me on a couple of the Printer/Copiers, a fellow associate approached me by the name of
Susan and said, "My radio doesn't work and yours does, your not important, I am so give me your radio". I was shocked at the level of disrespect,
rudeness and unprofessionalism, as I stepped back, still in shock and quite embarrassed, I reacted in kind and professionalism, which I responded,
"Id be more than Happy to do so" as we swapped radio's. On another occasion, last week one of your associates was rude, disrespectful and unprofessional towards
me as well as another associate at your Cypress Creek/Andrews Ave. location last week, which they weren't even aware that I was just hired and thought of me as a
customer, again they were rude, disrespectful unprofessional. In the last week a half Ive witnessed first hand how some of your employees treat their customers
and fellow employees.
Such disgusting behavior you should be aware of as they represent or organization and brand. At this point I'm pondering weather or not that I would want to
continue to work for your organization at this level, at this time with that type of attitude and treatment, never mind as a customer. I wanted you to be aware of
these actions and circumstances that some of your employees demonstrate with such bad behavior and complete unprofessionalism. I am a true constant professional who
was a Manager for other companies for 20yrs and have trained many people in the various fields of Retail. So at this time I'm reaching out to you to possibly
offer my services to be your Customer Service Employee Representative liaison designated to oversee and train your employees to treat their customers
and fellow employees with the highest upmost standards to help in changing these types of behavior patterns within your organization. Please take all this under
consideration and advisement. Hopefully we can address these issues for future reference which will make sure that the level of professionalism and respect is held highly and
accountable. Thank you for your time and consideration with these extreme matters. I look forward to your response and communication with regards to the matters at hand,
as well as the possibilities of my request of this new role that I'm offering to you and your company.
Respectfully
Michael
