jeff thompson sent a message to Gary C. Kelly Chairman, President, and CEO, Southwest Airlines Co. - email address that said:
We(2) had to cancel a one way flight to Chicago. In doing so , I was able to save cargo van 1700 dollars renting a truck to move my daughter and grand children down to Tampa. I can rent a cargo van for 300 if I drive it there and back, crazy but to true.
Request: please refund tickets( I now know unrefundable, but) or at the very least let me transfer them to my daughter and children.
jeff Thompson firstname.lastname@example.org