Annette sent a message to Marvin R. Ellison President of J. C. Penney Company Inc.- email address that said:
drove 25 miles one way to your Cuyahoga Falls, OH. Location yesterday and 40 miles one way to your Mentor, OH location today to order probably in excess of $2000 worth of custom solar shades for my sunroom and in both instances I was totally ignored by the sales person in that dept. In both cases there was only 1 associate with the knowledge to help and multiple customers needing assistance. Neither salesperson bothered to acknowledge our existence even after directly speaking to them. Whatever happened to JC Pennys outstanding customer service? I would appreciate a call from the Corp office in response to this situation!
