Susan sent a message to Jane Fraser CEO, CitiMortgage email address that said:
I am currently a CitiMortgage customer. When I started going through some financial problems I reached out to do a loan modification and I was denied. I hit hard times, took out a second mortgage (also with Citi) borrowed from my 401k, and eventually had to file bankruptcy. Then I lost my job. I tried to do another mod but was denied. Then I hired a lawyer because I couldn't pay the mortgage. After 2 years I was back on my feet had multiple jobs (working 15 hour days 7 days a week, just to make enough money to pay back Citi. I offered to pay all the past interest with the finance late fees and to restart my current mortgage where I left off and was denied. Citi wanted all or nothing. Now we are going into year 6 of fighting, racking up all the fees. I am continuing to work hard to make enough money to pay back Citi but I will never catch up. We tried once again to renegotiate my loan and the only thing I was offered was to double the length of my loan to 40 years, to double the interest from 2.something to over 5.5, which in turn is doubling my monthly payments. I cannot keep up the pace of 100+ hours per week, so by taking this offer which my lawyer says I have no choice or else Citi will sue and take my house I will end up defaulting again. My 1st mortgage went from 230k to over 300k. My second mortgage is 160k. My house isn't even worth this much.
I offered a win win situation. Citi would receive all interest and fees and continue my loan for the remaining 20 years at my current interest rate. I would also be able to pay the second mortgage as well, even if I give up one of my many jobs.
I dont understand why Citi refuses to negotiate with me and is coming after me so hard when I am willing to pay, wanting to pay for the last 3 years.
Is there anything you can do to help me?
Susan
