V Siva sent a message to Chua Sock Koong CEO, SingTel that said:
I'm a MIO TV subscriber and since wednesday (13 Jan) my MIO TV has not been working. Singtel sent a Technician to my house on 16 Jan and it was found that my subscription of MIO TV was cut off. Surprising as it was not done by me and I received my singtel bill where I was charged for MIO TV subscription till Feb 2016. I spoke to the Customer Care on 16 Jan at 2.30pm and they mentioned they have informed the engineering staff. A call later on in the evening did not help either as there was no update given. i only think I heard wsa that they have informed the engineering unit to expedite. On 17 Jan I called again and a very helpful officer got back to me to check the system at about 7pm saying the engineering side had emailed him to say that they have manually activated my MIO TV subscription. When I checked I couldn't see my activate any of my MIO TV channels and I reverted back to the Customer care officer who said he will inform the engineering side once again. During these period I was left without the channels that I had subscribed. I was not able to watch the Ponggal events on the Kondattam package with my children and I was also not able to watch the Barclays Premier League games especially the game between Liverpool and Man United on 17 Jan. I am totally disappointed that I had to be at the receiving end when what had happened had nothing to do with me. When I asked the Customer care whether the Engineering Unit was waiting for Monday to work on this, they mentioned that it was not the case; yet the problem was not resolved over the weekend. I hope this can be resolved asap. While I'm disappointed with the Engineering Unit which should have done better. I'm very impressed by the Customer Care officer by the name of Haresh who was very helpful on 17 Jan. I wish to bring this incident to your attention as the company's reputation is at stake.
Many thanks
