Leomann sent a message to Hubert Joly President and CEO, Best Buy that said:
Good day,
My name is Leomann today, Jan.24,2016 I went on bestbuy online store to purchase these items
Proctor Silex - 1L Electric Kettle - White
$14.99
Elite Platinum - 0.8 Cu. Ft. 6-Slice Toaster Oven Broiler - Gray/Black this was on sale fro $54.99
â¢Model:
â¢ERO-2008S; SKU: 1857405
Store Pickup free
Pick up in 10 days
Wed., Feb 3
I did not get a confirmation email for these orders so I called spoke with Joleen and explained to her that when I placed these items on my shopping cart, buy using my bestbuy store card. she did not help then transferred my call to April, she said her computer froze so she could not help me instead blind transferred me to another department and I got a recording saying this call cannot be completed then hung up on me.
After speaking to several customer service employees who were unable to assist me, and giving me unbelievable excuse, run around and hard time , so I decided to write another complaint hoping I can get my orders.
I find it completely unacceptable and insulting that a BestBuy employees not taking ownership of each calls instead giving unbelievable excuses, run around, hard time by bouncing calls all over the place.
I find it hard to believe nothing has been changed no re-training of unprofessional, incompetent, rude employees and I have to complain on my previous bad shopping experience, again and again before you guys do something about it. How can Best Buy not hold its store managers and employees accountable for the way they treat customers? Hopefully, you can take this information and use it to make changes, re-train employees to provide a better customer experience.
I need these orders shipped to
and an apology letter.
