Helen sent a message to Michael OâLeary CEO, Ryanair Email Address that said:
Dear Mr O'Leary,
I am writing you to complain about my flight from Tallinn to London Stansted on 18th of January 2016 at 12:00. The flight number was and my tickets reservation number was
As you might already know, our flight was delayed for 13 hours and made a huge chaos in my day. I was very much counting on arriving to London at 13:05 local time where I was supposed to meet my people who had organized everything for that day.
Since I got only a short vacation from my company and decided to spend it on travelling with Ryanair as I have always done, I am very much disappointed in the whole failure. But most of all, I am strongly disappointed in the organisational manner of how your company can not handle crises and the communication that comes with it. For example, why did you put all the passengers on a bus from Tallinn to Riga, if physically it was nearly possible to get to Riga's airport on time for the new flight to London? Obviously we missed the flight because there was not even an airplane waiting for us, so eventually we started our trip to London 13 hours later from a totally different country.
Other than that, AFTER we were placed on a bus to Riga, we got and e-mail introducing the options we have in relation to the cancelled flight.
I made a reservation for my co-passenger and myself. I was travelling with only a minimum small hand luggage, because I was prepared to arrive to London to purchase what I needed from there.
As you may understand, this whole trip turned out to be a total disaster, since I lost 1 whole day of my small vacation.
So right I am kindly asking you to give me back a refund for my reservation FU89WB that included 2 tickets from Tallinn to London Stansted + I also lost my previously bought bus tickets on a Terravision bus, taking me from Stansted to London city, since the buses did not travel that time anymore. So we were forced to buy new bus tickets.
The total loss of money I had because of the unorganized crises communication Ryanair offered, or should I say didn't offer at all, was 129.32â¬, which is 98.57 British Pounds.
PS! I have saved all the tickets and bills if necessary to have a look on them.
I am counting on your understanding and hoping to get my money back. It would be a pity for this incident to go public on a whole other level of reputation.
Sincerely yours,
Helen
