This is NOT very complimentary ,or thank you. Your Company has to have the most – Glen Post email address

Margaret  sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. that said:
This is NOT very complimentary ,or thank you.
Your Company has to have the most inept, customer service on record.I am from the South, where a person's
word is worth everything ,you should be able to trust it.My experience with Century Link has been anything but pleasant.I pay my bill with a credit card,mine was lost, I notified your company of this, the C.S.person assured me it had been corrected.I am very prompt paying customer. I received Dec. statement, immediately paid by credit card.Your business office screwed that up royally by using the old card, which of course was denied because it was
cancelled by me.I called again, asking what happened, I gave them the new credit card #,I then , asked if I could pay it to C.S.,the answer was yes. we went through the process,I went to your sight to assure myself it was still on my bill.Giving Century Link the benefit of doubt.I might add this isn't the first time I have had problems.I called the business office to be assured that it was done, NO>I explained to whomever the card that was drafted, was cancelled by customer service, I was informed that transaction could in the business office.I have spent a total of 12hours or more, 2 today trying to correct YOUR mistake.My time is valuable also.I asked the last person I spoke to if I could just pay it through her, she said I will take it, but there will be a fee,and she couldn't fix it, at that point I replied, I can and hung up. If these Corporations such as yours treat all their customers like I have been , I wonder how you are still in business.The last sentence I want to hear is"you are a valued customer".I have been quite ill for the lastmonth, I should NOT have to deal with thisb/c of incompetence.0n your part.