Joe sent a message to Hubert Joly President and CEO, Best Buy that said:
Having just returned home from a terrible customer service experience at the Baxter, MN, Best Buy store, I have decided to share my experience with you.
I attempted to return a purchase with a receipt and was informed that I had not made the return within the 15 day return policy period. The return ($49.99) was refused with the individual telling me most retailers have this 15 day policy. I informed her that was not true, but if it was Best Buys policy so be it. The individual was confrontational, arrogant and just plain rude. Expect she was showing off to the new employee who originally addressed helping me and then asked for her help.
Over the past few years I have purchased a GPS, a cell phone, two large flat screen televisions, a chest freezer and a number of CD's because I feel Best Buy has great products.
However, I will not tolerate employees who do not believe or understand the meaning of customer service. I'm not a customer who normally complains, but I am a customer who does not return.
