Heidi sent a message to Hubert Joly President and CEO, Best Buy that said:
Hello Mr.Joly
.... I have a few questions and concerns I have not been able to get answers or get any kind of satisfaction with a few employees of your mobile alabama location. I would appriciate a call at your earliest convenience. Hopefully sooner than later. I will be a little upset if a product I want is sold before you get back to me.
Thanks a bunch! - Heidi Brumfield