Chris sent a message to Howard R. Levine Chairman and Chief Executive Officer of Family Dollar Email Address that said:
results show that non-financial measure, customer satisfaction, is significantly associated with contemporary and future financial performance. Furthermore, the enterprises with higher-level customer satisfaction than others will enjoy higher profitability."
This comes with having a great store manager and a district manager willing to see the stores under her succeed. Not dictating via email. District managers should have floor experience and when visiting one of their stores, be in tennis shoes willing to help on the floor. Not in high heels pointing out everything wrong with no support. This causes a high turnover in employees and a bad name or place to work. Which causes customers to have no positive experience or desire to return. Word of mouth is very powerful.
If you would like more information of the store I'm talking about, email back.
Personally, more training is required to motivate the people who work for this company.. Not sure you can teach someone to be positive or realistic at a district level if they are not being supported either.. Frustrated
