Jason sent a message to Marcelo Claure- the chief executive officer of Sprint Corporation- email address that said:
Good afternoon Mr Claure.
I have been a customer with sprint for almost 6 yrs .i have 5 lines on my account ..Recently my wifes note 4 starting freezing up..this past Saturday 2-13-16 we took the device to the sprint store in mesa az..we were told it would take about an hour to fix..my wife had some important information on the phone messages from my deceased mother and ask if they could back those up and they told her they could ..an hour later we get a call that the phone was ready .when we arrived at the store it was not ready .the tec that called us left for lunch ..we then waited for another 45 minutes and was told everything had been erased and the phone was back to working condition ..not an hour later when we left it started to freeze up and shut off ..i called customer service and was instructed to do an update ..that seemed to work for about a half hour and the phone again froze and shut off ..so i called sprint c.s. the rep instructed us to take the phone back to the sprint store .so on Sunday 2-14-16 we drove back to the store and was told they already placed an order for a replacement and it would be in store no later than 1pm on Tuesday. I called tuesday and the phone was not there and once again was told for sure it would be there on Wednesday my wife rearranged her work schedule to get her phone ..when she arrived there she was once again told it was not there and to come back on Thursday 2-18-16 ..so for 3 days she has been lyed to and this sir is poor customer service .a waste of time gas and pay that she is going through.. what can you do to help this matter ...thank you jason
