James sent a message to Saun Bruce W Van Chief Executive Officer, Citizens Bank RBS Citizens Email Address that said:
In 2014 after 28 years of dedication to your bank my wife was left go and never given a chance to transfer to another branch after her branch was shut she was working 31 years 28 same location birds burg Philadelphia,it severely hurt her emotionally and financially it's sad .she even acted as bank manager during the managers heart surgery she was teller manager,I just don't understand why any company would fire a employee after all those years and spend time and money to train new people especially when they had someone that can offer the company far more based on experience then a totally new employees.it made my wife feel that her 31 years of dedicated work for citizens didn't mean anything