Marcus sent a message to Matthew S. Levatich , President and Chief Executive Officer o,Harley-Davidson, Inc. Email Address that said:
Im a new customer for Harley. Im in love with Harley ecosystem. I work for an american company and love the way we interact with customers. Thats not what Im getting from Petersons Miami. Im from Brazil, invested around 5.000 dollars in motorclothes and parts. Went from Brazil to US to take my stuff. Arrived at Brazil and my Mufflers and cover were wrong delivered! Do you think they have accountability and ownership to solve the problem they crente for me? Its not the way I expect Harley experience. Its not the way a customer deserves to be. I hope I can put fire in my passion again.