Henry sent a message to Steve Easterbrook- CEO of McDonald's email address that said:
Dear Mr. Esterbrook,
We live in Wellington, Florida and my wife and I are frequent customers of McDonalds. A while back your company changed the type of coffee cup (small) which has been a real problem for us. It seems that more often than not they leak. The problem appears to be an ill fitting cap. During my first encounter with the cup the hot fluid actually leaked out onto my hand causing some temporary discomfort. Since then coffee has been spilled on my shirt, my pants, and in various places in my car. I'm wondering if anyone at your company is aware of this.
Henry
