Claude sent a message to Hiroyuki Yanagi President and Representative Director, Yamaha Motor Co., Ltd. Email Address that said:
This is your statement, please allow me to quote you.
On April 18, 2011, Hiroyuki Yanagi, President of Yamaha Motors, explained that frequently his overseas subsidiaries must exercise caution in ordering parts or having equipment made. American manufacturers comply well in responding to specifications and blueprints, but miss that which is not explained and thought to be understood. He underscored the term, aun no kokyu, as something they miss. Japanese makers, on the other hand, provide products and services that have not been described or specified, but know them to be necessary.
The US has many things to learn from the Japanese.
