Martie sent a message to Jane Fraser CEO, CitiMortgage email address that said:
Dear Ms. Fraser
After the death of my husband I reached out to Citi Mortgage for assistance to lower my monthly mortgage payment. I quoted a price I could afford which is half of my monthly income but the team at Citi said this amount was not obtainable in my case. I'm sure you hear these sob stories all the time and I know you're not in the business to lose money but you don't know how hard it was to lose my husband and then ask for help. When my husband passed away he took half of me with him, my life is altered forever but I go through the motions of every day life trying to keep what little I have left . I have always worked very hard for what I have and I did not ask for a hand out, but I did ask for a hand up, I needed to lower the payment so I could live in the home I worked so hard to obtain. Many of the things in the home are no longer in working order such as the central heat and air but I survive day to day because this is the home where I lived with my husband. My husband made the majority of the income for our family, he earned three times the income I earn so affording the home when he was alive was not an issue, now that I'm alone I cant afford a payment this high. I know you must be thinking this is not your problem and I should move on, but my husband had just started a new job and we did not have any insurance when he passed away, so the only thing I have left is this home. I just need a break to keep it, I don't expect any one to give me any thing I just want to know why there is no help for a struggling widow who swallowed her pride and ask for help but couldn't receive any. Please help me understand why I cant get the help I need to keep my home. I'm desperately trying to survive and hold on to the only thing I have left.
