Kellie sent a message to J. Paul Raines Chief Executive Officer of GameStop Corporation Email Address that said:
My son asked that we stop by Gamestop this morning, he had several games he wanted to purchase with his birthday money. We walked in, and immediately got in line because he couldn't find the games he wanted. The transaction ahead of me took a very long time. This other person that was there prior to me tried to ask a question, the cashier Danny, answered him rudely, he and his son left. Meanwhile, they finally get done with the people in front of me and I step up asking for assistance w/the games my son wants. Little did I realize that in between some shelves was an official 'line', however... I had been there long before the people that had formed the line. The cashier Danny, very rudely informed me that hed look the games up but that I had to go to the back of the line. He did look the games up, asked if we wanted used or new, when I said new, he said 'we have tons, now get in the back of the line." I explained to him that I didn't know there was a line but that he knew I had been standing there for approx 15 minutes, knowing that I had been patiently waiting. He told me too bad, I had to get to the back of the line. I explained again that I was there before everyone else and deserved to be waited on. He got very nasty with me, told me to get out from in front of his register and get to the back of the line. By now, Im furious.He's standing there at the register laughing in my face, mockingme and smirking at the other customers. My son has $200 in birthday money he wants to spend all at Gamestop. We left after getting his name. His attitude and treatment of your customers lost our sale as well as the guy that walked out before us. We ran into him in the parking lot, he and his son were very upset and stated they'll never set foot in that store again. Neither will we. We went down the street to Walmart and my son got what he wanted - may I add, it was cheaper at Walmart than at Gamestop. I am completely 100% disgusted and appalled at the way I was treated, my son was also very upset. I will never set foot in that store again. As a business professional, your employee Danny is no one I would want representing my company. I know that Gamestop is a big corporate chain and that my sons $200 doesn't mean anything but word of mouth is everything. I fully intend to share my experience with others and to what level, will be contingent upon how this is handled at the corporate level. I fully anticipate a reply with some sort of resolution. Please don't hesitate to contact me if you have questions.
Thank You,
Kellie
