Tracy sent a message to Michael L. Corbat CEO, Citigroup Inc. that said:
Hello Mr. Corbat,
Dear Mr. Corbat,
I have been a loyal customer of Citibank for 30 years. Half of that time I have been a Citi gold customer. In the past 30 years I have requested and received a student loan of which I have paid in full long before the due date. Since then I have not made any requests from the bank. I have done everything right, in terms of banking.
On Friday, March 18, 2016, I went to the Flatbush branch to open another checking account for direct deposit purposes. On Monday, March 21, 2016, I request a letter from the bank to take to my employer. After careful review, my employer discovered that the number on the checking account that I presented was not the number on the letter that I was given by the bank manager. I return to the bank the next day to have this corrected. Unfortunately, the young lady that was trying to help me resolve this issue, gave me another letter with the incorrect checking account number. In both instances, although not happy, concluded that this was simply human error.
That same evening I called the Citibank call center. I spoke to a really nice woman by the name of Diane. I explained the aforementioned to Diane. She suggested that I return to the bank branch. I politely told her that I am never going back there again. She suggested another branch. I explained to her that I am only requesting a letter from the bank verifying my account number to my employer. She repeated that I should visit another branch. I responded that in the age of technology, I should not and most importantly will not do what she is suggesting. She initially responded, although nicely, that there was nothing she could do. Then she ask if she could put me on hold until she speaks to her supervisor. After appropriately 15 minutes hold time, she returned advising that she could have a letter faxed to my employer the very next day. The only stipulation is that the bank will make three attempts to contact my employer prior to faxing for security reasons.
As of the writing of this letter, there has not been any calls no fax. I am now very much inconvienced. I have a substantial amount of money in your bank and I am angry in regards to the empty promise I was given. I try to always play by the rules because I expect the same in return. I am feeling like a devalued customer. I am currently shopping around for another bank where I can be treated as a valued customer.
Sincerely,
Tracy
