Nicholas sent a message to Peter Agne President and CEO, IKEA that said:
Dear Peter Agne,
I am very unhappy. We have been customers of IKEA for more than 20 years. Recently, as a family we have had very poor customer service experiences in Chicago, IL and New Haven, CT. My daughter bought a crib and a mattress from IKEA , for which my wife and I paid. Over a two month period my daughter, Annika, was never able to obtain a mattress from IKEA that fit safely into the crib.
Next, we have had Poang chairs from IKEA for more than ten years. We love them. However, in the past few months, the triangular stops that are on the bottom front of the arms to prevent them front rolling forward have broken off. I do not expect them to last forever.
However, each time I have tried to get a part name or number I get nothing but the equivalent of "there is no part name or number" or "we can't help you without a receipt." Excuse me, a part that is clearly a safety feature of the chair, does not have a name or a number?
Both of these experiences have lead us to be reconsidering our initial plan to use IKEA cabinetry and fixtures in redoing our kitchen..
I think that you can do better. I look forward to your response.
Nick
