Nancy sent a message to Edward Lampert Chairman and CEO of Sears Holdings Email Address that said:
I have purchased a refrigerator from Sear on 3/12/16 In Staten Island. It was delivered on 3/13/16. The delivery team damaged my home by cracking the copper water line, which I reported which resulted in damage to may floor which now requires replacement. I was first instructed that I should get a replacement refrigerator that was a nightmare in itself they scheduled and cancelled delivery of a replacement 4 times in 1 week. When they finally came to replace it on 3/18/16 they were able to see that the line was cracked. The delivery representative named Jose was on the phone speaking in Spanish then asking me if the line was broken "is that why I purchased a new refrigerator". To make matters worse he told me that the cost of the repairs would come out of delivery persons salary with him standing in front of me. He then tried to persuade me to settle this without putting a claim in, which I refused. On Saturday 3/26/16 someone by the name of Elvis came to my home without an appointment and then told me he would contact me with a form of a settlement. On Monday 3/28/16 someone by name of David Soto from XPO the delivery service telephoned me and he informed that Elvis wanted to give me $375.00 for the damage. The replacement of the water line alone was $250.00.
I have put a claim in through my homeowners policy and they have assessed the damage at $1,496 which does not include the $250.0 that I mentioned above. i
In addition I was treated very disrespectfully by Jose and Elvis. The only people who I have any confidence in our actual Sear employees especially someone named Remy who works for Maria Hubert.
I am informing you of this because the delivery service that you are using are causing you to lose many customers due to there terrible treatment of your customers
SIncerely,
Nancy
