Leslie sent a message to Glenn M. Renwick Chief Executive Officer and President of Progressive Corporation Email Address that said:
Hi,
Iâm very disappointed with the services I received from your company, and nobody seems to care or take responsible for your inability to meet your standards. It all started with an accident with one of your policyholders; he was very apologetic we exchanged information. It all went downhill from dealing with your claims agent Khea-khey P Acosta, long story short itâs been almost a month and still having issues with your company. First, Iâm left with rental car bill, missed half a day of work, after deeming my total car damage they sent the check to an old address after I emailed and called 3x to ensure my old address was updated in your system. Your inability to send the check to the correct address, I left work early to pick up replacement check from your Santa Clara office. Three days later my bank sent this email:
Wells Fargo wellsfargo.com
Checks deposited into your Wells Fargo account have been returned
The following deposited checks have been returned unpaid. As a result, we have deducted the following amount $1,242.34 from your account Bella .
Date Reason Check number Amount Returned deposited item fee
04/06/2016 Stop Payment $1,230.34 $12.00
Total returned deposited item fee(s) $12.00
We are sending you a paper copy of these checks via U.S. mail, which includes the front and back image of the returned check(s) for your reference.
For the most current balance and more account details, as well as access to deposited check images, sign on, go to Account Activity, and choose this account from the dropdown menu.
If you have questions, please call us 24 hours a day, 7 days a week, or contact us by secure email.
Sincerely,
Wells Fargo Online Customer Service
I spoke to Nicole , claims manager 4/1/2016 regarding the whole experience and her response we're sorry, it was human error. I called and email Khea-Khey P Acosta relating to the email from my bank, Thursday morning Nicole Saavedra called to look into the issue. I don t understand how the supposedly replace check I was asked to pick up from your Santa Clara location was the same old check a stop payment had been requested before getting into the wrong hands. The embarrassment and disgrace that comes along with insufficient funds are available mainly because I used part of the check for down payment for a new vehicle. Iâm sure nobody would care or take responsibility for your inability to stand by your statement. I have informed Nicole Saavedra today 4/7/16 I will need a third replacement check delivered today considering nobody takes ownership instead blame and make it sound like it's a joke.
Thanks,
Leslie
