Lori sent a message to Michael J. Massey – Chief Executive Officer and President of PetSmart, Inc. – Email Address that said:
Mr. Massey,
I'll start with my request of you and then go into the details of the problems I've had with Customer Care staff in another email at your request.
Please, I sincerely ask that you see that my request made on 3/25/2016 for purchases using my PetPerks card from 1/2014 through 12/2015 is completed and sent to me by tomorrow no later than midday so I am able to meet the deadline for the Blue Buffalo Settlement.