larry sent a message to W. Craig Jelinek – President and Chief Executive Officer of Costco Wholesale Corporation email address that said:
GOOD EVENING MR JELINEK MY NME IS LARRY BURKHARDT
I HAVE HAD A FEW PROBLEMS WITH YOUR DELIVERY COMPANY I WAS SCHEDULED FOR A MATTRESS DELIVERY TODAY BUT NO ONE CALLED OR SHOWED UP I ALSO ASKED THAT THE MATTRESS IN MY HOME BE PICKED UP AND RETURNED WHEN I SPOKE TO THE DELIVERY COMPANY THEY HAD NO IDEA THAT A MATTRESS WOULD BE RETURNED.I CANCELED MY APPOINTMENT TO WAIT ON THESE GUYS NOW THEY ARE TELLING ME TO WAIT ANOTHER DAY.
I AM VERY DISAPPOINTED.SO I AM CONTACTING YOU TO HELP STRAIGHTEN THIS SITUATION OUT,MY WIFE WAS BORN WITH A TWISTED SPINE WHICH CAUSES HER BACK PAIN,THE DR SAID SHE NEEDS A FIRM MATTRESS AND WE WERE DEPENDING ON THAT DELIVERY.THE DELIVERY COMPANY PHONE NUMBER 503- WHEN I CALL THE MESSAGE CENTER SAYS TO LEAVE A MESSAGE.
I EXPECT THEM TO COVER THEM SELVES WHEN THEY HEAR FROM YOUR OFFICE TRUST ME THEY ARE VERY RUDE AND WILL RUSH YOU OFF THE PHONE.
THANK YOU AGAIN LARRY
