Tyrone sent a message to Craig Monaghan – President and Chief Executive Officer of Asbury Automotive Group – Email Address that said:
Dear Asbury Automotive Group Inc,
I was very excited to purchase my 2011 Yukon Denali on March 10, 2016 from Gray-Daniels Chevrolet, but my experience has turned out very poorly. Less that 24 hours, I find out that almost $4,000 worth of work is needed on the vehicle Im writing to express my dissatisfaction with the vehicle and the customer service that I have received or the lack there of, in hopes you can help remedy the situation.
Let me start out by saying that I have been a GM car owner for over 30 years and at this time I own four GM vehicles, a 1970 Buick Skylark, a 2004 Buick Avenue, a 2010 Chevrolet Tahoe, and now a 2011 Yukon Denali XL.
I have reached out to the Sales Manager, Mr. Jon Hill about the situation; he stated that I bought the car as-is and that I should have inspected the vehicle before I bought it. I explained that I did and that it did not show up that day. After a while, he agreed to have it checked out on Monday, and he did. The shop said that they missed the bearing and seal and he had it repaired. The other things that were wrong (the struts, the shocks, and the tie rod) they said that they were fine. After having to bring the vehicle back a second time, the shop manager said that the back shocks were burse and needed to be replaced. Mr. Jon Hill refused to repair them.
I reached out to Mr. Jason Nicholas (GM) with phone calls and then with a certified letter and he never responded to either. I did not who to turn to for help, so I reaching out to Asbury Automotive Group for help.
All I desire is to be able to enjoy my vehicle without having to pay an extra $2,600 in repairs and a new car note.
Thank you for listening.
Tyrone
