MICHAEL sent a message to Mark Bertolini – Chairman and Chief Executive Officer of Aetna – Email Address that said:
I AM SORRY TO HAVE TO CONTACT YOU, BUT A SERIOUS PROBLEM IS OCCURRING IN THE MARKETPLACE WHICH YOU MAY BE ISOLATED FROM. THE AETNA/ COVENTRY MERGER HAS CAUSED A SITUATION THAT AGENTS ARE NOT BEING PAID FOR THEIR EFFORTS. AFTER MONTHS YOUR COMPANY SEEMS TO HAVE NO REMEDIES OR FIX FOR THE PROBLEM AND SHOWS LITTLE DESIRE TO DO SO. THIS I FEEL WILL NEGATIVELY EFFECT YOUR COMPANIES PERFORMANCE AS THE AGENT COMMUNITY LOOSES CONFIDENCE IN YOUR COMPANIES ABILITY TO ADMINISTRATE INSURANCE IN THE FUTURE.
I AM SENDING THIS TO YOU FOR CONSTRUCTIVE CRITICISM.
SINCERELY YOURS,
MICHAEL
