Steven sent a message to Michael J. Massey – Chief Executive Officer and President of PetSmart, Inc. – Email Address that said:
Dear Mr. Massey, I'm contacting you directly to express my dissatisfaction on my recent visit to Store #1050 (Livonia, Michigan). My wife Becki and I recently took our canine Mandi to Store to have her groomed. Well first, there was no groomer at the desk to greet us, and when the Groomer (Sam) approached the counter, she had an irritated look on her face (like oh my god i have to wait on a customer), and that was just the beginning. Sam was not friendly at all, she was rude, condescending, and down right not hospitable, she also was talking down at us (like we didn't matter), rudely called for the Manager, and then stormed away, walking back into the salon, and (I truly believe), started to talk about us to another employee, she also got on her cell phone right in view of the public and started texting. I work in the hospitality business and if i treated one of my guests like she treated us, well the outcome would not have been good. The Manger on Duty (cant remember her name) was extremely apologetic, and re assured us that this experience would be forwarded to the Salon Manager (Sherry Rejc) as well as the Store Manger (Tony Caranna), I also believe that this experience should also be brought to your attention, so you are aware of how your brand is being Represented. My wife and I will also be deciding if we want to continue to bring our family member (canine, Mandi) to one of your stores, I really want to continue visiting your stores cause i really enjoy your services, but as they say "One bad apple in the bunch, leaves a bad taste in your mouth". If you receive this E-mail and wish to discuss this matter further (or have one of your executive staff members contact me), Please feel free, I can be contacted either via E-mail. Thank you very much in advance, Respectfully Steven
