mary sent a message to Edward Lampert – Chairman and CEO of Sears Holdings – Email Address that said:
I do not even want to say hello to u I am sorry, I live in Mississippi and bought a sew a little bit over a month ago . Idid no have my receipt but the customer service found it but they told me I could not exchange it because of corporate policy .. I informed them that the merchandise was not used that I wanted to exchange it for a cord sew but they informed me that the CEO of Sears has put this policy and they couldn't do anything for me ... so I said u mean to tell me u are willing to loose a customer and not satisfy ur customer because of corporate policy and the told me again they couldn't do anything... wow so this is the way u want to run ur company..... sorry but u will not be getting my business anymore... hope this policy works out for u but I really don't think it will
