Amy sent a message to Edward Lampert – Chairman and CEO of Sears Holdings – Email Address that said:
Hello Mr. Lampert,
My name is Amy and I recently attempted to be a customer of yours.
I needed to purchase a significant number of sheets for a business I was in the process of opening. As it is hard to find twin sheet in 100% cotton, I was pleased to find some on your site at a reasonable price. When I called however, it seems that there were only a few in various stores all over the country, so the representative on the phone suggested a replacement. She said they had all the same specs.
So I ordered them. First, she made a mistake and some of the order went in at a higher price. She said it was too late to change it and would credit the difference. That never happened. When they showed up they were not cotton, they were a really cheap blend that felt awful. We tried washing one to make sure it wasnt just the sizing and they were still unacceptable after being washed.
Since we were in the process of opening the business, I did not have the time to try and find a place to return them since I live well over an hour from any Sears location. Now today I tried to figure out the best way to return these and come to find out that you have a 30 day return policy. Even though these are sealed in the packages and certainly non-perishable items, I am basically screwed. Brianna in your office in Arizona, was professional, but clearly didn't care about the customer (me) in the least. I am stuck with products that I can not use and was overcharged to boot!
If you actually do care about customer service. I'm not yelling, I'm not blasting you on social media (yet?) but if this is your idea of customer service, it's no wonder what was once a great company is now in trouble. I spent 215.92 on what is essentially trash. Please prove me wrong and take care of this.
Thank you for your time.
Amy
