Carolyn sent a message to Marvin R. Ellison – President of J. C. Penney Company Inc.- email address that said:
Hi,
My name is Carolyn.
I purchase some hair products online 5/23/1016 use the bigsave7 coupon which allowed me take off 25% off my order not 10%. Than I saw get additional 15% by opening a JC Penny card. I had receive my 25% off and applied for the credit card and approve. I had a hard time applying the additional 15% therefore I call the call center in Columbus spoke with a rude girl which had a bad attitude. She said she would apply the 15%. She did not apply my 15% and she remove my 25% off some hair products. I notice that once I hang up and look at my statement. I call 4 times diff days acquiring about my discounts. I only received 4.99 and 6.00. I call back third time to inform them that was wrong should be more. Today I Look at my account again still wrong. Tonight I call 6/8/2016 spoke with another lady at the call center name zoy she quickly transfered me to customer care. Now this lady ask who tranfered me after explaining my issue. But she tried to help me but said hair products is only 10%. I explain not that day 25% nor my 15% for opening a credit card acc#. She spoke with a Manager and said 10%. I explain if you look at my order you would see 25% was taking off some hair products than my other products showing no discounts because the first employee rude one remove. And if you was to add my discounts what I receive showing more than 10%. So she said am only getting back 9.66. Hang up the phone and I have decided to pay off my credit card CLOSED THE ACC# WHAT IS OWED TO ME IS 26.34 AND MORE FOR TAXES. I'm not paying no more than what was offered. I spend 200 TO $400 a month at JC now I will never shop again there. Your customer service employees are not capable of handling situations even when you explain and I have a copy of my order showing 25% off. I had printed out all the products I had ordered before I finalized the order than I decided to apply for the card. All I CAN SAY I AM HIGHLY DISSAPPOINTED. This shows me if I ever have a issue it will not be corrected. And even more disappointed by their attitudes. Customer service employees and Managers all need to retrain in customer service skills and able to calculate. These people are on the front line and some employees are dismantling the Company. And just riding the clock.
Sorry about the long message but really need to look into your employees because the ball been drop along the way. And I really want the Company to be successful and congratulations Mr. President ELLISON.
Carolyn
