Deb sent a message to Michael O’Leary – CEO, Ryanair – Email Address that said:
My 80 year old mother stood in a queue for over 2 hours for a flight from Alicante home to Newcastle. When she reached the front she was told "your flight is closed now please go away". Only 4 check in/bag drop desks were open to cope with the passengers on 5 flights departing with 1 hour. In tears, she went to the Ryanair ticket desk and was treated despicably. One told her quite plainly that "I will only help you if you pay €100 for another flight" the other buffoon told her it was her own fault and she should have gone straight through customs even though she was blatantly standing there with a large suitcase. Absolutely nobody from your company was prepared to help this old lady. The online chat is a joke, they just gave me a phone number that doesn't work and was also told to fill in the complain form which would take 7 days to get a reply but that doesn't work either and unless you are buying something no form will submit. This is the most horrendous way to treat a customer, imagine if that was your mam abandoned in a foreign country with no money???? After venting my spleen on the Facebook page I was told "there's nothing we can do", biggest cop out ever!! I used to work for Going Places and sorted out worst issues that this before breakfast!! How hard is it to book her onto the next available flight? How hard is it to give me a refund (I paid for her flight) so I can get her home? Your staff are a joke and somebody has contacted a newspaper about this after seeing my comments on the Ryanair Facebook group! Your competitors will love this, especially the Jet2 staff who helped her at Alicante airport after your lot turned their back on her!
