Christopher and Barbara sent a message to Jeff M. Fettig – Chairman and CEO of Whirlpool Corporation – Email Address that said:
Mr Jeff M Fettig CEO: We purchased a set of Maytag appliances (our third set) in February. We noticed that lint was being spewed in front of our and our neighbors front doors and throughout the landscaping.. We live in a condominium and share our front area with 8 other units. We had our vent cleaned out twice and are still having the same issue. We have had at least 4-5 dryers in the past and have never had this issue before. We finally contacted Maytag and requested service. Gary from Brandts Appliance came out and checked it out and after taking apart the housing found the screen left a gap and that lint was getting passed the screen. He brought in a new screen and tried that and it did the same thing, left a gap. So he said he would order a new housing and see if that would solve the problem. There are 8 other units that share our front area, all with dryer vents that don't spew out lint. Gary returned today and checked the new housing with the screen and the same issue was present, a gap where lint would get by. He went to his truck and made a call to Maytag for further instructions. They gave him a file number to give me and said there was nothing else they could do. I then called customer service and talked to three people and explained the issue three times and each one stated there was nothing wrong with lint being spewed out of the vent. Now, we have never had this issue before and have owned Maytag dryers in the past. Gary even stated he did not feel this was normal, but was told by tech support that it was. We feel also this is not normal and also is a fire hazard by letting lint gather in the duct unnecessarily. It is also a constant eye sore to us and our neighbors. Since lints blows out, it lands not just at the front doors but in landscaping where it is difficult to remove. After my final chat with Tanya she said there was nothing to be done that it was buyers remorse!! No where in the Maytag manual/guide that came with the dryer does it state the it is normal to have lint come out of the exhaust hood. In fact in the manual it says not to use it if the screen is loose. I asked Tanya if I could talk with next person up the chain and she said she was it, so that is why I'm contacting you. This is just unacceptable for a company as large as yours not to resolve an issue as important as this. This is truly a design flaw and we are left holding the bag because your team says there is nothing wrong. So we and our neighbors are suffering because of it. We would like a quick resolution because it not fair to litter up are common areas with lint. This is a hardship because we are limiting the use of the dryer and cannot pick up all the lint off the landscaping. We will be happy to exchange this dryer with a different model with a different lint trap design. Thank you and we look forward to hearing from you.
