Horacio sent a message to Edward W. Stack – Chairman and Chief Executive Officer of Dick’s Sporting Goods – Email Address that said:
Please read email below,
You guys falsely advertised and I'must the one that gets stuck with a $10 coupon rather than the pair of shoes I ordered. Please assist me in resolving this matter I have yet to contact the board or any social media outlets, I believe that it would be best to go directly to you. Please read email below and feel free to contact
Dear Horacio,
Thank you for contacting Customer Support
I wanted to reach out to confirm that our systems reflect that we have exhausted all currently available avenues to see that the issues you have encountered are rectified as soon as possible.
We have heard back from the warehouse about your inquiry about the wrong item being sent to you. Regrettably the picture on the website is incorrect and all we have in tock is the all pink striped version of the shoe you received.
We apologize for any issues this may have caused and please except this $10 off your next online order as an accommodation.
Should you need any additional assistance aside from the expectations outlined above, please do not hesitate to contact us. Simply respond directly to this email, live chat with us from 9 AM - Midnight (EST), or give us a call 24 hours a day via our toll free number. A Customer Service Representative will gladly assist!
Please let us know if there is anything else we can do to assist, or feel free to visit our Online Help Desk at the following link:
Sincerely,
Rajesh
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