Joe sent a message to Marcelo Claure- the chief executive officer of Sprint Corporation- email address that said:
Mr. Claure,
I'm not sure if you will see this email or the other email I wrote or even if your interested in learning of the issues your customers have. nonetheless I'm going to attempt again to reach out to you in regards to an issue I am having with Sprint. I have been a loyal sprint customer since 1990 but for the last few days Sprint and Sprint representatives have got me questioning my continued relationship with you. Since June 1, 2016 ( ordered a S7 edge in which I have been trying to return and exchange for the S7. Not because there is anything wrong with the phone because there isnt, well other than you can't fully protect the phone in case you drop it. But as of today June 14, 2016 I have still been unable to exchange it and after all the wasted time and frustration I have been through I feel Sprint should replace the phone for me without any more incurred fees to me. I have spoken to everyone from representatives, corporate store, to executive dept. who have blatantly lied to me about receiving my new phone without any hassle. I've been apologized to over and over and promised everything up to the moon and yet none of the promises are true. I just want my new phone hassle free and with no fuss so I can go on continuing service with Sprint. Now at this point of going back and forth with your representatives and executive dept. I am at the stage where it is no longer about a phone but the integrity and honor of your company. prove to me now that you have the same loyalty and respect for me as I have given to you and show me you value me as a customer. I look forward to hearing from you {Marcelo Claure) Thank you for your time.
P.S.
I will bet on it I won't hear from you.
Sincerely,
Joe
