George sent a message to Paul Mastrapa – CEO Option Care – Email Address that said:
June 8, 2016
Option Care
To Whom It May Concern,
I want to begin by stating that the service I receive from Option Care is outstanding and that my interactions with the staff at my local distribution center couldn’t be better.
Here is my concern. Recently I’ve been through a disturbing experience with the Billing Department at Option Care! What started out as a legitimate inquiry on my part to understand fully my bill, which was cryptic at best, has now come full circle with a letter I received dated June 2, 2016 stating that my credit was in jeopardy if the delinquency wasn’t paid.
Let me state again for the record that I asked for an accounting review after speaking with the customer service people at 866-581-2262 who informed me that all insurance and 2nd party payers had come through, or in the case of Medmunk hadn’t, and that I needed to pay immediately. They went on to say that if Medmunk came through then my account would be credited.
The simple fact of the matter is had the billing contained all the information so I could see what was happening this never would have happened! Please look at the statements I received on 4-8-16 and 5-4-16. There is no way to ascertain that Medmunk had or hadn’t paid. Turns out they had, but I didn’t know that till I dug into Medmunk’s system and could see it for myself then had Option Care provide me with a detailed accounting.
What’s especially disturbing is that when I called Option Care the person who read my file stated definitively that Medmunk hadn’t paid, which in fact it turned out they did. The person had my name and Patient Number so it couldn’t have been a case of misinformation or identification. Had they had my case up on the screen they would have seen this. Something is wrong with this scenario!
For your information once I received the detailed accounting statement I paid the bill in full using my HSA Bill Pay service. I always pay my bills and find it disturbing when treated as a flagrant bum who could care less. Nothing could be further from the truth.
Sincerely,
George
PS – I called multiple times and was cut off before reaching voice mail. When I actually did reach a recording I left my contact information and I never received a phone call back
JUNE 18th Addition
Again I received a statement dated June 15th that if not paid within 7 days or calling the Paysphere office that my account would be turned over to a outside collection agency. I checked with my Bill Pay Service at Fidelity and they say it was processed on June 7th. This account needs someone that will contact me back with information that is accurate, please?
