Shonea sent a message to Julia Stewart – Chairman and CEO, DineEquity, Inc. – Email Address that said:
I just left IHOP with 9 family members. We had the worst unforgettable experience. While eating our food a German roach was crawling on the wall it ended up on a plate and then our table. The server just moved the table and replaced the dish that the German roach landed on. We thought the manager would have came over to apologize and offer to take care of our bills but, no one came. They sent someone to take up the garbage and act like nothing happens while the employees were looking at us funny like it was our fought. We end up asking for the manager when the waitress said he would bring us our checks. Because we didn't make a scene and let the whole restaurant know that the place has roaches. We are very disgusted, disappointed, dissatisfied and upset with today's whole experience with 20% off each meal as the
