Donald sent a message to Thomas M. Rutledge – Chief Executive Officer and President of Charter Communications, Inc. – Email Address that said:
Mr. Rutledge, my name is Donald and I have had a bundled package for years at Charter.net.
I had to move to southeastern Mi. and leave Charter for Comcast who offers services in Southeastern Mi. I left Charter on June 9 and got connected with Comcast approx. 5 days later. I returned to Charter to get my email and addresses and found that I could not retrieve anything. After many phone calls, and as many opinions ranging from "it's gone" to Charter keeps it for 30 days, you should be able to retrieve it, the only way which was suggested was to enter as a new member, ask for the same password and you can get the info. I don't care about the emails, but after years of being a customer and developing a huge email address list, I feel that I could never create it again. All I'm asking for is my email list why couldn't it be emailed to my Comcast email if it still exists? Please find a path to cut through the "corporate redtape and a previous loyal customer
