Ken sent a message to Thomas M. Rutledge – Chief Executive Officer and President of Charter Communications, Inc. – Email Address that said:
I recently received notification that my internet bill would go from $40 to $60 a month because the promotion had ended. This is too much of an increase for me to consider. I called the Help Line but they could only repeat what the letter said.
As $60 a month is too much, I can only consider switching to ATT for $30 per month unless Charter is willing to reduce the increase to a more modest $5 or $10 a month.